In an emergency dial 000 (triple zero) – this is a free call from any phone.  The operator will ask if you want or need: Police, Fire or Ambulance.  Interpreter services can be made available if required.

For a medical emergency ask for ambulance.  To get an ambulance to the scene as quickly as possible, any person calling 000 will be asked a standard set of questions by the operator. 

The questions you will be asked by our Ambulance operators are:

1. What is the exact address of the emergency? (The operator will ask for the suburb name and nearest cross street). 
2. What is the phone number you are calling from? (This information is important in case the operations centre needs to call back to obtain further information). 
3. What is the problem, tell me exactly what happened? (Should the caller not understand the question it will be rephrased and repeated. 
4. How old is s/he? (Approximate age if unsure) 
5. Is s/he conscious? (Yes or no answer required) 
6. Is s/he breathing? (Yes or no answer required)

Once you have answered these questions an ambulance is sent. It is important that you remain calm and do not hang up until the operator has obtained the required information. Additional questions may be asked by the operator, who may also provide further assistance or instructions while the ambulance is on the way. 

If you require medical advice or assistance for a non emergency, you can schedule an appointment with a doctor. Medical contact information will be available at your accommodation.

For more information, visit the Ambulance Service of NSW.